Blog Post

Building Relationships through Social Media

Marketing Mondays with Marci B.

Social media is one of the most popular forms of communication today. It has become so integral in our lives, that people have created thriving careers and celebrity based solely on this medium. Social media is a great way to build and maintain business relationships. Here are a few tips for social media networking.

DO:

  • Be mindful of your audience
    Who are you talking to? Who are you looking for? What kind of problems do they have? What resources do you have to help them find a solution?
  • Be strategic about your messaging
    What does the rest of your content strategy look like? How can your posts compliment your overall theme? How can you include pertinent sales information without being pushy?
  • Be engaging, entertaining and educating
    What are your prospects discussing? How can you naturally interject your business perspective? How often are you accepting event invitations from your social media network? How often are you hosting or participating in Facebook live events and other forms of social media education?
  • Be timely with your responses
    How often are you monitoring your inbox? How soon are you filling orders? How soon are you responding to posts on your page? How consistently are you responding to your company reviews and mentions?
  • Be aware of your brand at all times
    Do you have a personal page and a business page? Have you started accepting friends on your personal page that you do not personally know? Are you being mindful of your privacy settings for more personal posts?
DO NOT:
  • Focus on negativity
    Are you airing all of your dirty laundry on social media? Are you having verbal temper tantrums online whenever you get upset in real life? Are you gossiping online or sharing negative images of people?
  • Be scatterbrained
    Are you just posting whatever comes to mind? Are you treating social media, whether personal or business pages, like a diary?
  • Sound like a broken record
    Are you posting the same products everyday? Are you talking about the same topics everyday? Are you posting the same info across all social media accounts?
  • Ignore negative reviews
    Are you deleting negative reviews without addressing them? Are you ignoring messages from dissatisfied customers? Are you arguing with customers on your wall or newsfeed?
  • Be a spammer
    Are you throwing advertising information blindly to your audience? Are you soliciting groups with product links? Are you inboxing people about buying your product or watching a video randomly?
For more information on creating a social media strategy, contact Marci B. Marketing & Management at 248-838-9458 or marci@marcibmarketing.com.

Further reading:
http://sproutsocial.com/insights/build-customer-relationships/

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