Building Relationships through Social Media
Marketing Mondays with Marci B.
Social media is one of the most popular forms of communication today. It has become so integral in our lives, that people have created thriving careers and celebrity based solely on this medium. Social media is a great way to build and maintain business relationships. Here are a few tips for social media networking.
DO:
- Be mindful of your audience
Who are you talking to? Who are you looking for? What kind of problems do they have? What resources do you have to help them find a solution? - Be strategic about your messaging
What does the rest of your content strategy look like? How can your posts compliment your overall theme? How can you include pertinent sales information without being pushy? - Be engaging, entertaining and educating
What are your prospects discussing? How can you naturally interject your business perspective? How often are you accepting event invitations from your social media network? How often are you hosting or participating in Facebook live events and other forms of social media education? - Be timely with your responses
How often are you monitoring your inbox? How soon are you filling orders? How soon are you responding to posts on your page? How consistently are you responding to your company reviews and mentions? - Be aware of your brand at all times
Do you have a personal page and a business page? Have you started accepting friends on your personal page that you do not personally know? Are you being mindful of your privacy settings for more personal posts?
- Focus on negativity
Are you airing all of your dirty laundry on social media? Are you having verbal temper tantrums online whenever you get upset in real life? Are you gossiping online or sharing negative images of people? - Be scatterbrained
Are you just posting whatever comes to mind? Are you treating social media, whether personal or business pages, like a diary? - Sound like a broken record
Are you posting the same products everyday? Are you talking about the same topics everyday? Are you posting the same info across all social media accounts? - Ignore negative reviews
Are you deleting negative reviews without addressing them? Are you ignoring messages from dissatisfied customers? Are you arguing with customers on your wall or newsfeed? - Be a spammer
Are you throwing advertising information blindly to your audience? Are you soliciting groups with product links? Are you inboxing people about buying your product or watching a video randomly?
Further reading:
http://sproutsocial.com/insights/build-customer-relationships/
Webinars offer business owners an opportunity to interactively engage with many customers at once, which saves plenty of time on individual consults. You also have the ability to host a Q&A session where prospects can answer questions that can be applicable to other webinar attendees.
A strong digital footprint is a great way to attract attention to your business. Although social media presence is good, it is important to have a website when establishing credibility as a business. Here are a few web design fundamentals to consider when creating or updating your website.
Creating marketing messaging should make a business owner wonder what their customers would do, and it is essential to have the answers before heavily investing in ads.
Consider the different types of customers you have or want, and how their needs for your product may differ.
Creating buyer personas and tailoring messages to each customer segment will help you increase conversions, reduce churn and increase brand loyalty.
Despite many options for digital marketing, email remains a fundamental part of any campaign. Email marketing is one of the easiest ways to get your content directly to traffic you own,
whether your message is promotional or conversational. You can easily share information such as corporate updates, sales, product launches, free downloads and more.
Key Performance Indicators are aligned with high-level business goals, ensuring that marketing efforts contribute to overall business success. In order to have proper marketing KPI, you should also have a business plan, as it is the main reference point for indications of marketing KPI.
Every business owner has to invest to acquire new customers. Maximize your opportunity to interact with excited customers who already have their credit cards in hand. Recommend other products to enhance your customer's buying journey and increase your return on investment for customer acquisition costs by upselling customers with impulse buying.
Many companies spend money on advertising but fail to benefit from a profitable return on their investment. They lose prospective customers when they fail to provide a funnel for nurturing leads. The two biggest pitfalls for an advertising campaign are tracking results and converting leads. Landing pages give customer more information specific to their promotion of interest and capture customer information.
Today's customers are bombarded with marketing messages all day, every day. They have learned to easily tune out traditional advertising such as radio and television by changing the station or choosing commercial-free stations. In
a digital age where everyone wants information at their fingertips but no one actually wants to be "sold", how does the business owner connect to an audience to give them information on demand without being "salesy"?
Marketing and advertising are terms that get easily confused or misunderstood.
Advertising is an element of marketing, but it does not encompass how broad marketing can be.
A common mistake is developing a marketing plan that only consists of advertising. A true marketing strategy impacts many departments including product development, research, sales, customer service, operations and more.
Traditionally, creating an ad for television costs customers thousands of dollars for production and distribution. Cable providers and streaming sites are offering customers the option to remove or fast-forward commercials. Mobile devices, tablets, and the growing popularity of new media has given business owners the unique opportunity to produce distribute video for little to no cost. Technology, editing software and video-based websites have made it easier than ever for businesses to create and share videos. According to HubSpot.com : 2016 saw a surge in the popularity of video as a content marketing format. From 360-degree videos to Facebook Live , marketers are responding to audiences' shorter attention spans by making content more interactive and visual -- and it's paying off. Video is growing to dominate your audience's online activity: 78% of people watch videos online every week, and 55% watch videos online every day. If you don't already have a video marketing strategy in place for your website and social media, you're missing a tremendous opportunity to reach and engage with your audience. Consumers are bombarded with marketing messages all day long, and as a result have become increasingly impatient when it comes to advertising. Videos are a quick way to share lots of information. They let you communicate through words, images and motion all at once. You can even include typography and imagery to insert things like websites and logos. According to Dan Griego with Video Editing Sage , there are five main uses for video. Corporate Webinars Company Culture Videos Event Videos Video PowerPoint Presentations Sales and Marketing Online Marketing Videos Promotional Videos Testimonial Videos Giveaways Videos Product Videos Information Training Videos Video Tips Series Animated Explainer Videos Educational Videos Entertainment Music Videos Travel Videos Documentary Videos Legacy Videos News Digital (Online) Journalism videos Interview Videos Video PSAs (Public Service Announcements) Here are a few different styles of video to consider: Animation: Uses illustrations and special effects. Often used for corporate branding, entertainment or information. Presentation: Uses presentation software such as PowerPoint for creation. Often used for education, sales and news. Photo Collage: Uses photographs with transitions and narrations. Often used for entertainment and news. Motion Picture: Uses video footage to create video, may include narration and photographs. Most used style of video. For more information on how to integrate video into your marketing strategy, contact Marci B. Marketing & Management at 248-838-9458 or marci@marcibmarketing.com Further reading: http://www.videoeditingsage.com/types-of-video-productions.html https://blog.hubspot.com/ marketing /2017-year-of- video - marketing http://www.huffingtonpost.com/swati-joshi/why- video - marketing -is-th_b_9230342.html https://www.forbes.com/sites/forbesagencycouncil/2017/02/03/ video - marketing -the-future-of-content- marketing /#6e0422c86b53 https://digitalmarketinginstitute.com/blog/5-secrets-super-successful- video - marketing https://www.forbes.com/sites/ajagrawal/2017/02/01/lights-camera-engagement-2017-is-the-year-of- video - marketing /#692848832315 https://www.wirebuzz.com/video-marketing-trends-2017/ https://www.martechadvisor.com/articles/ video - marketing -ads/4-predictions-for- video - marketing -in-2017/ https://blog.bufferapp.com/video-marketing http://www.socialmediatoday.com/marketing/7-video-marketing-trends-2017-and-what-they-mean-you
