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Relate to Customers with Buyer Personas

Marketing Mondays with Marci B.

 

Do you remember the slogan "WWJD?" It was a slogan that was started to promote Christianity. "What Would Jesus Do?" inspired people to think about how Jesus would react in everyday situations and use that insight when making decisions and interacting with others. It became a very popular slogan. You could find it on bracelets, necklaces, t-shirts, hats, bumper stickers and more.

Creating marketing messaging should make a business owner wonder what their customers would do, and it is essential to have the answers before heavily investing in ads.  Consider the different types of customers you have or want, and how their needs for your product may differ.  Creating buyer personas and tailoring messages to each customer segment will help you increase conversions, reduce churn and increase brand loyalty.

When developing your marketing message, think about who your customers really are and speak directly to them.  With the abundance of ads bombarding customers daily, it's no surprise that generalized messages easily get overlooked. You must get your customers to understand how your product relates to them, fulfills a desire or solves a problem.

What motivates them? What keeps them up at night? What is their biggest problem? What is their favorite part of doing business? What does their best customer look like? What customer do they wish would stop calling them?

Here are a few tips for creating buyer personas:

Start with research
Primary

 

  • Contact List
  • Form Responses
  • Social Media Activity
  • Surveys
  • Focus Groups
  • Invoices

 

Secondary



  • Articles
  • Census
  • Blogs
  • Competitor Ads
  • Industry News

 

Segment customers
Find commonalities

  • Interests and Hobbies
  • Fears
  • Passions

 

Statistical information



  • Demographics
  • Psychographics
  • Geographic

 

Develop character 

  • Name
  • Age (range)
  • Gender
  • Finances
  • Image

 

Personalize message 

  • Colors
  • Font
  • Imagery
  • Word Usage

 


For more information on creating buyer personas, contact Marci B. Marketing& Management at 248-838-9458 or marci@marcibmarketing.com.

Further reading:
https://knowledge.hubspot.com/contacts-user-guide-v2/how-to-create-personas
https://www.singlegrain.com/buyer-personas-2/complete-guide-developing-using-buyer-personas/
https://blog.hubspot.com/blog/tabid/6307/bid/33491/everything-marketers-need-to-research-create-deta...
https://blog.hubspot.com/marketing/buyer-persona-definition-under-100-sr
https://www.shopify.com/encyclopedia/buyer-persona
https://www.forbes.com/sites/forbesagencycouncil/2017/05/16/finding-your-audience-the-importance-of-...

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