Blog Post

The Power of Upselling

Marketing Mondays with Marci B.

Every business owner has to invest to acquire new customers. Maximize your opportunity to interact with excited customers who already have their credit cards in hand. Recommend other products to enhance your customer's buying journey and increase your return on investment for customer acquisition costs by upselling customers with impulse buying.

For example, if McDonald's spends $1.91 in advertising to get you into the drive through and they sell you a burger for $2.09, they ONLY make $0.18. But if you buy a fries and a coke for $1.90 more... they make (and more importantly keep) $2.08 profit from one visit.


Yes, nearly 12 times the profit of the initial sale! It's much easier to get a customer to buy more on the spot than it is to convince the customer to come back and buy again. Even if they do come back and buy again later, there's no time like the present for you to make another sale.

Have you ever clicked an online ad for a free product such as an eBook or webinar, only to be sold a product after you receive your free offer? Have you ever gone to Target for a mop and ended up with a full shopping cart? Have you ever went to the store to grab one of something, only to pick up another one because there was a BOGO sale and you knew you would use the second one eventually? YOU have been upsold!

Here are a few other examples of how companies upsell by packaging products:
  • Cable, Internet and VOIP Service
  • eBook, Webinar and Membership
  • Burger, Fries and Pop
  • Earrings, Bracelet and Necklace
  • Purse, Wallet and Keychain
  • Mattress, Boxspring and Headboard
  • Shampoo, Condition and Style

Here are a few suggestions for upsells:
  • Get a free product, pay for shipping
  • Buy something, get something free
  • Buy something, get something else at a discounted rate
  • Buy something, get a discount for a future purchase
  • The more you buy, the more you save

Marketing strategies that deliver upsells:
  • Email campaigns
  • SMS campaigns
  • Loyalty Marketing
  • Sales funnels
  • Social media ads

For more information on how to create an upsell product strategy, contact Marci B. Marketing & Management at 248-838-9458 or marci@marcibmarketing.com.









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